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Bonnet House Looks to a Future of Increased Efficiencies and Enhanced Member Experience with Altru

Bonnet House Museum & Gardens is a historic house museum in Fort Lauderdale, Florida.  The thirty-five acre estate was once the winter home of American artist Frederic Clay Bartlett and his wife Evelyn Fortune Bartlett, also an artist.  Frederic designed the house in 1920 using his interpretation of Caribbean plantation style architecture.  Both Bartletts embellished the home over the years with decorative flourishes and eclectic furnishings.  In 1983, Mrs. Bartlett moved to preserve the estate and remained a winter resident until 1995. She passed away in 1997 at the age of 109.  Since then, the home has been opened year-round to visitors and currently welcomes over 70,000 visitors annually.

Challenge

Admissions, gift shop sales, event registrations, class scheduling, and property rental was being tracked and managed manually or using Excel.

The Bonnet House had been utilizing The Raiser’s Edge for membership and fundraising since 2006. However, its systems for the gift shop sales, admissions, event registration, and The Raiser’s Edge did not integrate with the Museum’s accounting software making visitation, gift shop sales, and marketing reports difficult or lacking.

Solution

The Bonnet House selected Altru by Blackbaud to deliver an all-in-one, unified database to track, manage and store membership, fundraising, gift shop sales, registration, scheduling and financial information. 

By putting all of their separate systems into one database, the museum will be able get a full 360 degree view of constituent interactions, museum usage, visitation and financial stability.

Results

Membership enhancements available through Altru will allow for easier on-line renewal and class registration to boost earned revenue, according Patrick Shavloske, director of development for the Bonnet House. 

The museum’s marketing initiatives will be easier to evaluate and enable better decision making. 

In less than two months of going live with ticketing through Altru, the museum has already gained new insight into visitor patterns and discount program effectiveness.

 
 

Blackbaud (NASDAQ: BLKB) is the world’s leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, corporations, education institutions, healthcare institutions and individual change agents—Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence. The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing, and analytics. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada and the United Kingdom. For more information, visit www.blackbaud.com.

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