The Museum has struggled without a centralized database. Development and membership information is housed in The Raiser’s Edge®, but other departments use disparate systems.
Without being able to reconcile development records with financial data, staff duplicate their efforts. Executive director Angela Mack said they were “entering everything three times in order to work around each department’s database.”
Instead of relying on staff institutional memory, they yearn for comprehensive reporting and a complete view of Museum operations. Mack said they “lack a means of tracking member visits and guest event attendance. I would like to know when someone comes to the building.